Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Processing times may be slightly longer during peak seasons or holidays. Once an order has entered processing, we cannot guarantee that changes or cancellations can be applied.
Shipping Cost
Shipping is free on all orders. No additional shipping charges are applied at checkout.
Shipping Times
Orders ship from our fulfillment partners' warehouses, and delivery times vary by destination. Typical delivery times after processing are:
- United States & Canada: 7–10 business days
- Europe: 10–12 business days
- Australia & New Zealand: 10–14 business days
- Rest of the World: 15–24 business days
These are estimates, not guarantees, and may be affected by customs, postal delays, or other circumstances beyond our control. Delays within these ranges are not grounds for a refund.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. Please allow 5–7 business days for tracking information to begin updating. Tracking is provided by the carrier, and we are not able to influence how frequently it updates.
Multiple Items in One Order
If you purchase multiple items, they may ship separately to ensure faster delivery. You may receive more than one package, possibly arriving on different days. A partial delivery does not indicate a lost order.
Delivered but Not Received
If carrier tracking shows your package as delivered but you have not received it, please contact us within 7 days of the delivery scan. We will open an investigation with the carrier on your behalf. Carrier confirmation of delivery to the address provided at checkout is considered proof of delivery, and we are not able to issue refunds or replacements for packages confirmed as delivered, including packages left at the door, with a neighbour, or in a mailroom.
Customs and Import Taxes
Buyers are responsible for any customs duties, import taxes, or additional charges that may apply once the package reaches their country. We are not responsible for delays caused by customs.
Wrong Address
It is the buyer's responsibility to ensure the shipping address entered at checkout is correct and complete, including apartment or unit numbers. We cannot guarantee address changes once an order has entered processing. Orders returned to us due to an incorrect or incomplete address may be reshipped at the buyer's expense. Packages refused at delivery are treated the same way.
Lost or Delayed Packages
While we do our best to ensure timely delivery, we are not responsible for packages lost or delayed due to courier issues, customs processing, or natural events. If your order has passed the estimated delivery window above and tracking shows no movement for 10 business days, contact us and we will file a claim with the carrier and arrange a replacement or refund.
Questions?
If you have any questions about your order or shipping, please contact us at support@flashgympro.com